LOS ANGELES (AP) — Comcast and Time Warner Cable regularly rank at the bottom of the pay TV industry when it comes to customer satisfaction. So it didn't take long for customers to vent frustrations online over high prices, spotty service and fears of a monopoly after Comcast announced its $45 billion purchase of Time Warner Cable on Thursday.
Comcast said the deal will allow it to boost Internet speeds and reliability, spread its latest Internet-connected set-top boxes over more homes and help save it money on TV programming costs.
The two companies are expected to argue to federal anti-trust regulators that they don't directly compete against each other in many parts of America so the deal won't reduce competition.
But many customers are expressing skepticism, if not outright hostility. They see the lack of overlap translating to lack of choice, and the lack of competition resulting in poor service.
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