JACKSONVILLE, Fla. -– With an operating principle of “seamless and efficient” service, local Bank of America customers might be surprised to see closed signs on some of the drive-up teller windows.
"It’s a nuisance I think more than anything,” said Bank of America customer Caleb Davis.
Signs explain to the customers that drive-up teller services were discontinued on August 27. This means now, if you need help, you’re going to have to actually go inside during bank hours.
"I don't think it's a good idea to get rid of the tellers,” said Bank of America customer Heather Morosco.
Morosco has been a Bank of America customer for the past six years. She’s stayed loyal through the added fees and proposals of various charges to use her debit card and checking account, but says this may be the last straw.
"With all of the extra fees that they're starting to charge, they cut their labor back like that? It's kind of cheap,” she said.
So Action News reached out to corporate to find out what’s behind the recent change. We sent them an e-mail asking why the tellers were discontinued and if this will eventually happen at all Bank of America branches.
Bank of America sent us this statement in response:
“We are finding that customers want to bank on their schedule. Although we are removing the teller services from a small number of drive-up locations, you will continue to have 24-hour access to drive-up ATMs at this and other locations to ensure you can continue to bank from your car whenever you would like.
This change is part of our normal routine to continually assess and make adjustments to the services we offer to ensure we are providing convenient and secure services to meet customer needs. Bank of America offers flexible banking options so that you can access your accounts through our ATMs, banking centers, Online and Mobile Banking, and Call Centers. It is at selected banking centers where the drive-up teller volume was low.”
At least five branches in our area have been impacted. They include the branches at 10560 St. Augustine Road, 8300 Merchants Way, 859 Blanding Blvd., 2853 County Road 210 W. and 777 Gloucester St. in Brunswick, Ga.