As far as Wendy's goes, there are just 2 franchisees owning/running all the Wendy's locations. I can't speak for both, but one of them (that owns around 14 stores) pays as little as possible, and often moves hourly employees into salaried positions so that they may be worked more hours for about the same pay. That particular franchisee goes out of its way to hire immigrants from Europe, even if they can barely speak English. That's because the franchisee's supervisor is from Bosnia, and apparently has a tacit distaste of Americans. Most service personnel seem apathetic and many are simply not in good moods. The food is usually good, but you should ask them to "make it fresh" because the chicken or beef may be served barely warm and tastes old. The same franchisee routinely fires managers and, later on, hires them back at smaller salaries. So now you can see how much frustration the employees have, and thus their reluctance to keep the restaurants clean and safe. I saw a large cockroach in one of them recently - it was a slow day (only 4 customers in the dining room) and I discretely told the clerk. She smiled and said she would take care of it. 10 minutes later, the cockroach was still scampering around, so I stomped on it, and told the same clerk where the dead body was. Again, no response.