BRUNSWICK, Ga. -- When you're a 911 operator, you never know what the next call brings. It's even harder when you've only been on the job one year and you're listening to a man scream his whole family is dead.
That's what Leanne Viola was faced with in the early morning hours Saturday, August 29th. A calm, patient person, trying to comb through the chaos that was happening at New Hope Plantation.
"It's definitely very sad," said Viola.
Viola was the first 911 operator Guy Heinze Jr. talked to after finding his family and friends dead. In the last week, she's had time to process everything she heard, what she said and has listened to bits and pieces of the chilling call.
"It makes me a little numb. Sometimes I want to not listen to it. I've been through it and I don't want to hear it again," said Viola.
She's never taken a call like this and had only been at work a couple hours that morning. "Emotion didn't play into it at all until after. You don't have the luxury. If you get emotionally involved, you can't do your job," said Viola.
You also never think about what the next call will be and Viola doesn't think they could've done anything different.
"I think all of us together, we did everything we could've," said Viola.
Guy Heinze Jr. is still in jail, charged in the death of eight of his friends and family. The little three-year-old baby, Byron, is still in a Savannah hospital. We're told he's improving everyday.