JACKSONVILLE, Fla. -- Veronica Watts is living out of cardboard boxes in her kitchen.
Her cabinets were torn out months ago for renovations, but she now considers the kitchen of her family's dreams to be a renovation nightmare.
"I'm screwed big time. But I guess you just can't trust people I guess. It's a lesson learned," Watts told Action News.
Watts says the problem began when she selected Home Renovations on Jacksonville's Westside.
She showed us receipts that show she paid the company more than $5,000 in September. She says those thousands were for cabinets that still have not arrived.
"They said there was a hold-up on that and then after that they said it was the storm, Sandy," said Watts. She told Action News it has been one excuse after another.
The Better Business Bureau logged two similar complaints since the summer.
One was resolved. A Jacksonville man tells Action News that the company reimbursed him $2,500 for cabinets that were never delivered.
Watts tells us that the company's store on Ramona Boulevard closed down late last year. We called the company phone number but it has been disconnected.
Caroline Dukes is listed as the owner with the Florida Secretary of State's office. Dukes would not answer any questions from Action News and directed us to her attorney who did not return our phone calls Wednesday.
Watts contacted her own lawyer about possibly filing a lawsuit against the store. She said, "I actually contacted an attorney and was told by him that because the company filed bankruptcy there's nothing they can do."
Action News and the Better Business Bureau found no record that the company has filed for bankruptcy. The store on the Westside remains closed.