Franz said it all started shortly after overhearing a fight at her neighbor's house across the street Sunday. A short time later, the SWAT team swarmed her neighborhood.
"The cop goes 'You all need to leave, you can't be in your house,'" said Franz.
That happened around 1 p.m. About six hours later, deputies cleared the scene and she went back home. But something was off when she walked through the door.
"I stopped, I froze because I realized somebody had messed with my TV," said Franz.
Franz said her blinds were opened, her Xbox and TV were disconnected, and a drape over her bedroom window was thrown on the floor.
At first she thought it was a burglar but then realized nothing was missing.
"They were the last people I saw, was the police, so I'm assuming it had to have been them," said Franz.
Franz said she called the Jacksonville Sheriff's Office to complain.
"He did call me back and he said 'Yeah Ms. Franz my men did come in your house,'" said Franz.
Wyllie Hodges, who now heads First Coast Crime Stoppers, is a 34-year law enforcement veteran, and he said it doesn't surprise him.
"A SWAT call out is just not a normal police call out. It's just different and the circumstances are mandated or dictated by the situation as it progresses," said Hodges.
While law enforcement generally needs a warrant to enter someone's home, criminal defense attorney Miguel Rosada Jr. said exceptions do exist.
Rosada said what is considered "reasonable" is not always clear.
"It seems they only entered into the home to gain a tactical advantage. I think if there's any violation that would probably be it," said Rosada.
For Franz, it's a matter of principle.
"If you're going to come in my home and use my home, at least let me know or at least try to contact me," said Franz.
Franz wants an apology from the JSO.
According to Rosada, it would be difficult to bring forth a case because there were no damages but he said the JSO should have at least notified her.
The Jacksonville Sheriff's Office would not confirm to Action News if members of the SWAT team were in Franz's home. Instead we received a statement from Mike Williams, director of investigations and homeland security for the JSO:
"The Jacksonville Sheriff's Office has been made aware, via the media, of concerns regarding the tactical approach utilized at the Feb. 2, 2014 SWAT call out on Glen Gardener Drive. We continuously review our tactics and operational procedures to ensure that the methods we use are both legally sound and in the best interest of the safety of our officers, the community, as well as any suspects, victims, or witnesses that may be present at any critical incident. This case will get the same scrutiny to ensure that we used best practices and it will be assessed to ensure that we followed all legal and ethical guidelines."