JACKSONVILLE, Fla. -- Action News is getting answers for why it's taking longer to get tax returns this year.
Jolisa Gantt got a big surprise when she went to file her taxes this week. "I never thought it'd happen to me," said taxpayer Jolisa Gantt. "I went to go get my taxes files and the taxpayer, she called me and said someone used my social security number and filed me as a dependent on their taxes."
It's cases like hers that the IRS is trying to stop. They're now using new software, but it comes with a catch. "Refunds are being issued but they are coming later than expected," said Vera Hedge with H&R Block.
Hedge says because the new IRS software is checking more closely to make sure your identity is protected, refunds can now take more than two weeks, even up to 21 days. "It is for their protection. You will get your money. Patience is the biggest word right now," said Hedge.
Hedge says that also puts people at a higher risk for audits. "Do I expect to see more this year? Yes I do. I think in the long run, it'll be good protection for the taxpayer," said Hedge.
The IRS has already issued more than 110 billion dollars in tax refunds. For more information, to check the status of your refund or for filing tips, just click on the links at the side of the page.