JACKSONVILLE, Fla. -- The power is back on at Regency Square Mall after an outage Wednesday night that impacted a JSO sub-station.
In an email to Action News, a spokeswoman reports that the power was restored at 8:30 p.m. and the mall is now open for business.
Officers were forced to work from their patrol cars near an office space for the night. An officer stationed there told Action News they even had to have roll call at JC Penney, one of the few areas where the lights were still on.
The outage left would-be shoppers in limbo.
"My son wanted a pair of slides but the Champs were closed," said shopper Sharon Starke.
Champs was one of dozens of other retail stores in the dark, with no heat or electricity for at least eight hours. Joey Hendricks was one of only a handful of mall employees allowed to go home. She said the lights kept flickering before everything finally shut off.
"There was a fire going on in the grids or something, that's what I heard, that there was some kind of an explosion. The power has been off ever since then. It came back on for a second and went right back off," said Hendricks.
A JEA spokesperson told Action News that a connection in the mall's switchboard blew out. What triggered it has not been revealed to us yet.
Our cameras were there as JEA crews were troubleshooting. They offered assistance but JEA said because the issue is on the mall's side of the meter, it's up to Regency's owners to fix.