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Sprint experiences widespread service outage

Reported by: Sam King
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Updated: 11/20/2013 8:18 pm

JACKSONVILLE, Fla. -- For hours on Wednesday, many Sprint customers in North and Central Florida could not make or receive calls on their wireless phones.

A Sprint spokesperson said the outage was caused by what’s called “wireless noise.” A representative with a local cellphone store told Action News some work on towers in the area may have contributed. 

The outages were mainly reported between 7-10 a.m. in the Jacksonville area. The city of Jacksonville, a large Sprint customer, also reported disruptions.

While it was a nuisance for many, others enjoyed the break from a constantly ringing phone.

“It was my commute in and normally I get some calls doing work that time of morning. It gave me some peace of mind riding in,” said Tony Culler, a Sprint customer in Jacksonville.

The company said it continues to investigate the outage.

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