UPS missed Christmas deadline
JACKSONVILLE, Fla. -- UPS workers this Christmas have been scrambling like Santa's elves.
The shipping company admits it was overwhelmed with so many holiday packages that it was more than it could handle.
"Today it's Christmas Day and I still haven't received it," said Don Gibson of Jacksonville's Southside who never got a UPS package schedule to arrive by Christmas Eve.
This is the first time UPS failed to deliver shipments guaranteed in time for Christmas when the company couldn't blame weather or technical glitches. It was simply too much volume.
UPS spokeswoman Susan Rosenberg said, "The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast."
UPS won't admit how many packages were delayed. Company officials say they did consider making deliveries Christmas Day to make it up to customers, but decided to maintain its policy of no deliveries on December 25th.
Copyright 2013 Cox Media Group, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.