First Alert Weather Alert: Flood Warning expires at 8:00 PM on 4/28, issued at 10:03 AM Bryceville, FL | Callahan, FL | Fernandina Beach, FL | Glen Saint Mary, FL

Food stamp outage problem solved

Signs were put up at Kroger stores across the Miami Valley notifying customers of the food stamp (EBT card system) outage. (WHIO)
Signs were put up at Kroger stores across the Miami Valley notifying customers of the food stamp (EBT card system) outage. (WHIO)
Set Text Size SmallSet Text Size MediumSet Text Size LargeSet Text Size X-Large
Share
Updated: 10/13/2013 8:35 am
DAYTON, Ohio (WHIO) -- A widespread outage occurred Saturday in the food stamp system that enables people to use their food stamp debit-style cards, but the problem has now been resolved.

Xerox, the company responsible for the control of the card scanning system that was the root of the problem, announced the system is restored in Ohio and 16 other states that had problems today.

Courtney Rowe, U.S. Department of Agriculture spokesperson, released a statement Saturday afternoon.

"EBT cards in a number of states have temporarily stopped working today due to a technical issue that the vendor that serves these states is experiencing," the statement reads. "The vendor is working to fix this issue and EBT cards will work again once it is resolved. This issue is not related to the government shutdown."

Rowe underscored that the outage was not related to the government shutdown.

Ben Johnson of the Ohio Department of Job and Family Services said the EBT system operated by Xerox went down at 11 a.m. across the state, but the cash system has been fixed.

"Xerox has assured ODJFS they are working to fix the problem as quickly as possible," Johnson said in a statement. "All states that use Xerox systems are affected by the outage."

Johnson said Xerox is notifying retailers to go to the manual system, which means "SNAP customers can spend up to $50 until the system is back online."

SNAP recipients should call the 800 number on the back of their card for instructions on the purchase process.

A number of local food stores around the Miami Valley experienced an inability to process food stamp transactions.

News Center 7 has received several calls from local residents reporting they're not able to buy food because of the outage.

The CBS Network issued a notification that similar reports were pouring in from several states including New York, Pennsylvania, Maryland, Oklahoma and others.
Share
1 Comment(s)
Comments: Show | Hide

Here are the most recent story comments.View All

The views expressed here do not necessarily represent those of Action News Jacksonville

Gunny48 - 10/13/2013 1:02 PM
0 Votes
Same card pays for oxygen and pain medications under Obama-don't-care....bwahahahahaha...
Inergize Digital This site is hosted and managed by Inergize Digital.
Mobile advertising for this site is available on Local Ad Buy.