The Florida Department of Transportation announced the fine for Conduent State & Local Solutions in a news release Friday. The agency also replaced its director of toll systems.
FDOT Secretary Kevin Thibault says he wants Florida's Turnpike Enterprise to assess maximum performance penalties allowed under its contract with Conduent.
Conduent won the estimated $600 million contract to take over Florida's SunPass program despite concerns over the New Jersey company's troubled history. Millions of toll transactions got delayed as a result of a billing system upgrade last June. When the transactions finally began to show up, some customers incurred bank overdraft fees as a result.
Gov. Ron DeSantis has authorized FDOT to continue waiving fees and penalties.
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