BBB consumer alert issued for people attending Jacksonville Home and Patio Show

BBB consumer alert issued for people attending Jacksonville Home and Patio Show

The Better Business Bureau has a warning for homeowners ahead of one of the largest trade shows in Florida.

“Your home is likely your most valuable asset, so educating yourself about the process of hiring a contractor is an important step before you begin any home improvement project,” said Tom Stephens, president of BBB Serving Northeast Florida & The Southeast Atlantic. “After last year's home show, we saw a situation where an unlicensed contractor devastated numerous families, BBB wants to make sure you hire someone you can trust."

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He said that the BBB received 11 complaints about one contractor, Cary Grimm.

Grimm is accused of taking hefty down payments and then not finishing what he started or never showed up at all. The BBB said Grimm stole nearly $100,000 from unsuspecting homeowners—all clients he met at the home and patio show.

The organizers of the Jacksonville Home and Patio show sent Action News Jax this statement:

"Marketplace Events prides itself on the quality of features and exhibiting companies that we work hard to present at every one of our 50+ shows held annually in North America including the two Jacksonville Home and Patio Shows which have run in February/March and October for nearly 50 years.
"Marketplace Events requires every one of the 15,000 exhibiting companies with which we do business each year to carry business insurance and when consumer complaints arise we do our best to help secure a positive resolution for our show attendees.
"As soon as we were made aware of the situation we found that this business was operating under multiple business names of which we were not originally aware. We immediately cancelled this company's contracts for our fall '16 and spring '17 show. They have not exhibited with us since that time."