JEA prepares for hurricane season, encourages customers to take preventive action

JACKSONVILLE, Fla. — JEA is encouraging Northeast Florida residents to join with the utility in being prepared for hurricane season.

“Our customers rely on us, particularly during major storms,” JEA COO Raynetta Curry Marshall said. “JEA has invested millions of dollars to harden our electric and water operations, so they can better withstand the effects of major storms.”

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According to a JEA news release, those investments include replacing wooden poles with concrete, adding 160 generators and pumps across its plants and facilities and hardening electric service to the company’s largest pump stations.

Since most storm-related power outages result from tree branches falling on power lines, JEA reduces the risk of downed branches causing outages during a storm, by trimming trees across the region all year long.

In recent years, JEA also has launched new technology to better serve customers and to address issues before they escalate during inclement weather. JEA has developed an interactive 3D map to better monitor the 1,550 sewer pumping stations and more than 500 water pressure sensors. By increasing situational awareness, the Augmented Operational Intelligence system has helped minimize sanitary sewer overflows and maintain water pressure throughout the system.

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JEA is also encouraging residential and business customers to take the following actions to prepare for possible storm-related impacts during the next six months:

  • Visit JEA.com/storm to ensure your contact information is up-to-date and to register for power restoration alerts.
  • To report electric or water outages during a storm, visit jea.com/outage or call 904-665-6000.
  • Customers who have enrolled in electric outage alerts also can text “OUT” to MyJEA (69532) to report an outage.