Mayor encourages community to utilize city’s emergency assistance program

Emergency Assistance Program

JACKSONVILLE, Fla. — Vulnerable residents facing financial difficulties are having to pick and choose between paying the rent, mortgage, phone and electric bill, or buying crucial staples like food.


Mayor Curry wants to remind the community that the city of Jacksonville’s emergency assistance program is available to those who qualify.

Qualifications for Financial Assistance:

  • You must be a Duval County resident.
  • You must provide utility shutoff notice if applicable.
  • Your household income must not exceed 150% of the federal poverty level. Click here for details on income levels. Again, qualification is 150% over what is listed.
  • You must be in a crisis situation with supporting documentation.

Read: Salvation Army is now taking Thanksgiving applications for those who need food assistance

  • You must have a delinquent, eviction, foreclosure or shutoff notice; or loss of utility service.
  • You must meet the established eligibility guidelines and provide proof of eligibility.
  • You must not have received financial assistance from the program within the past 24 months.
  • You must have had the capacity to meet basic needs before suffering the current financial hardship. You must provide a picture ID for the applying client and all adults in the household.
  • You must provide Social Security documentation for all household members.
  • You must provide proof of all household income and resources for the past 45 days.
  • You must provide a lease agreement and copy of eviction notice, if applicable.

Appointment Line: 904-255-2469

Hours of Operation: Monday - Friday, 8 a.m. - 5 p.m.

Location: Midtown Centre, 3400 Building at 1809 Art Museum Drive, Suite 100 - 32207

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