Residents in Jacksonville community still can’t receive mail after waste truck hit mailbox

JACKSONVILE, Fla. — An update to a story that we brought to you two days ago:

Residents who live on Fort Caroline Lakes Drive have gone months without receiving their mail.

They tell us a waste recycling truck hit their mailbox and it was never repaired.

Residents in the area are slowly getting answers about the incident.

Amanda Rosado, who lives in the neighborhood, said she and other residents there discovered their mailbox was zip-tied to stand straight up.

She also noticed that a resident’s note left on that mailbox for the United States Postal Service has since been removed.

Rosado says a Jacksonville city employee came by to take a picture of that mailbox.

This comes after just days ago, Action News Jax did a story on the mailbox being tilted.

Residents still can’t receive mail and still have to drive about a mile to get their mail from a local post office.

Action News Jax has reached out to the USPS for answers.

Officials there say they are still aware of the ongoing issue and plan to make repairs to the mailbox, but they say customers are still asked to pick up mail at that area post office.

We also reached out to the city of Jacksonville, but they have yet to respond to our emails.

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