• Thousands without power in widespread outages in Jacksonville


    UPDATE at 7:30 p.m.: Most of the outages have been restored after over 20,000 JEA customers lost power before the area experiences a hard freeze. According to JEA's outage map, only 14 customers are without power. 


    Original story:  

    Thousands of JEA customers are without power on the first day of the new year.

    According to JEA's outage map, there are 14 active outages and 22, 238 customers without power as of 6:18 p.m.

    Four of the outages are within the Woodland Acres and Arlington neighborhoods. Over 2,500 customers are also affected in the Argyle Forest and Duclay areas. 

    There are also outages in an area just east of the Loretta neighborhood. 

    JEA spokesperson Gerri Boyce said a JEA unit tripped, causing the outages. Boyce said electrical problems involving a jumper at a JEA substation caused the unit to malfunction.  

    JEA is still investigating why the jumper failed. The electric utility company might initiate a review on the equipment a the substation as well as the equipment at the other JEA locations, according to Boyce. 

    Boyce described the nature of the outages as a "unique" occurrence.

    Download our app to receive updates for this story. 

    Next Up: