JACKSONVILLE, Fla. - It's a massage a local woman says quickly turned uncomfortable.
"Didn't expect for my day to end that way. Didn't expect to get that style of treatment or for anything to occur," she explained.
The woman agreed to talk as long as we protected her identity. She claims the male employee fondled her at the Massage Envy on Roosevelt Boulevard. He has not been charged, so we are withholding his name. She says things escalated when she got up to roll over onto her stomach.
"He grabbed both my breasts in his hands. In both hands," she continued.
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From there, She claims he got on top of her, then tried to perform oral sex. She says she told him to stop.
"When I told him that was inappropriate and I was uncomfortable, he said 'you make it so easy because you're such a pretty woman."
That employee has faced similar accusations before. In 2011, the State Department of Health investigated a complaint, while the man worked at the same store.
We stopped by to talk to a manager, but employees told us no one was available. Instead the corporate offices sent me this statement:
"Massage Envy Spa has a zero tolerance policy against inappropriate conduct. Each franchise, including the Ortega owner, is required to conduct criminal background and reference checks prior to hiring, which was completed correctly in this case."
The accuser says she trusts the legal process.
"I don't want someone to go through this again," she said.
The statement from Massage Envy also includes: "All franchises are instructed to fully cooperate with authorities during their investigation as the franchise has in this situation."
The Jacksonville Sheriff's Office is investigating. A spokesperson would not confirm whether detectives have made contact with the accused employee. JSO said it's an "ongoing investigation."