An active investigation is underway to determine how a woman fell to her death on a Jacksonville-based cruise ship.
On Monday, the Carnival Elation returned to port after the four-day cruise to the Bahamas.
The cruise line said the woman fell from her balcony down several decks on the first day of the cruise.
Action News Jax spoke to 15-year-old Aiden Murphy who said he rushed to try and help the woman, but it was already too late.
“She was like pale white,” Murphy said. “It was really gruesome.”
Carnival Cruise sent a statement that said their medical team responded immediately, but, unfortunately, she died.
The company went on to say their thoughts and prayers are with the deceased and her family.
The cruise line sent a statement that said "our thoughts and prayers are with the deceased and her family. " The woman's identity hasn't been released. @ActionNewsJax— Christy Turner (@ChristyANJax) January 22, 2018
Bahamian law enforcement is handling the investigation.
Passengers said they were forced to stay on board for hours when they reached Nassau, Bahamas so investigators could collect evidence.
The Bahamian law enforcement is handling the investigation. Passengers say they were forced to stay on the ship for hours when they reached the Bahamas so investigators could collect evidence. @ActionNewsJax— Christy Turner (@ChristyANJax) January 22, 2018
“They had the whole thing taped off with caution tape,” Murphy said.
He said he hopes they can figure out what happened for the sake of the woman’s family.
“I hope everybody gets a little bit of a better understanding on what exactly happened because a lot of people were confused about it,” Murphy said.
The woman’s identity has yet to be released.
I talked to a 15-year-old who says he was one of the first people to come across the woman after she fell over the railing. Hear how he tried to help save her life at noon on @ActionNewsJax. https://t.co/Id4NXTR4pU— Christy Turner (@ChristyANJax) January 22, 2018
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