Video: Customers trash Jacksonville Chick-fil-A during argument

By: Danae Leake , Action News Jax

Updated:

Warning: Video may contain graphic language.

Someone trashed a Jacksonville Chick-fil-A and caused more than $900 worth of damage after an argument over an order Monday night.

A customer recorded and posted videos of the incident at the River City Marketplace restaurant on July 31.


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Witnesses tell Action News Jax it was all over a refund for cold chicken nuggets.

Allison Music, who posted the videos, said she saw a teenage boy arguing with an employee over an order for 20 minutes before two women approached the counter.

One of the videos shows two women arguing with Chick-fil-A employees.

A store employee told officers that a woman was complaining and trying to get free food. The employee told the woman to leave because the store was closing, a police report says.

One of the women tried to re-enter the restaurant, but the door was locked.

She began beating on the door -- and caused $900 worth of damage to it, according to the police report.


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"(They) beat on the door trying to bust the glass and pull and jiggle the door handle till the door handle literally breaks off the door," a customer said in the Facebook post.

One of the women came back inside the store after a customer unlocked a door to leave.

She picked up a vase from a table, threw it across the restaurant and then left, the employee told police.

One of the videos posted to Facebook shows the floor littered with straws and condiment packets.

A woman can be heard yelling before an object flies through the air.

Chuck Campbell, owner of the Chick-fil-A location, sent Action News Jax a statement:

“We apologize for the disruption that took place at our restaurant. We are cooperating fully with the local police as there is a pending investigation.”

Action News Jax Crime and Safety expert Ken Jefferson said the suspects could be charged with criminal mischief.


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