Survey: CSX losing customers

By: Kevin Clark , Action News Jax

Updated:

A survey released this week by Cowen and Company suggests that shippers may be switching from CSX to other methods of transportation.

According to the report, more than 83 percent of shippers surveyed said they’ve had service problems with CSX since the company began using precision scheduled railroading.

The survey also says that nearly 40 percent of shippers surveyed have switched some freight to Norfolk Southern and 67 percent have transferred freight to a trucker.


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One shipper was quoted as saying, “Service has been cut and reliability is a thing of the past.”

Researchers in the survey said while CSX’s service is difficult for many shippers, the researchers said they expect service to improve over the next 12-18 months.

CSX declined to comment on the survey.

The company is under scrutiny for operating changes since CEO Hunter Harrison took over.

The Surface Transportation Board in Washington, D.C., told the railway to fix service issues.

The letter from the board, which was sent directly to Harrison, mentions slow transit times, delays and empty rail cars that sit in yards for days.


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