Duval County school leaders say an unusual computer glitch is to blame for failing a student who really had the grades to pass.
Family members felt something just didn’t add up on the report card, so they went to Terry Parker High School and found they were right.
Marilyn Glover couldn’t believe her eyes.
“That says retained,” Glover said.
Although her grandson’s report card wasn’t perfect, his overall of GPA 2.0 showed he passed the ninth grade.
But in the corner of the report it said “retained.”
Glover went to Terry Parker High School for answers.
“She said, ‘Oh, no ... This was a computer glitch; he got promoted,'” Glover said.
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Glover says her family was never contacted about the mix-up.
“You mean to tell me you all don’t check this before it gets out to the parents?” Glover said.
Action News asked school leaders how this could happen. A representative said a specific course the student was enrolled in was not recognized by the system, and within a day of the report cards being issued, the school corrected it and notified parents.
Glover said she didn’t get that memo, and from now on she will be paying closer attention to the school’s paperwork.
“Double check. You know everything now is computer, so you’ve got to go behind these computers and makesure the computer is right,” Glover said.
The Duval County Public Schools system says two other students were affected by this computer glitch.