FLORIDA — According to the Florida Agency for Health Care Administration, Floridians have filed 828 complaints against LogistiCare in 2019.
That’s more than double the number of complaints received back in July.
LogistiCare is the company that manages tens of thousands of Jacksonville residents’ transportation to medical appointments.
>> Find your transportation options in Florida: https://findarideflorida.org/
Full statement from Logisticare:
“LogistiCare has made the safety and security of members our number one priority. For context, we facilitate millions of rides via our transportation providers in the state of Florida every single year and if any complaint impacts member safety, it is investigated in a swift and timely manner and appropriate action is taken.”
Statement from AHCA:
“Non-emergency transportation services have long been a problem both in Florida and around the country,” said Secretary Mary Mayhew. “It is unacceptable that members in our state are going without critical appointments. Our Agency has been working diligently to review all relevant data and information to identify where exactly the troubling deficiencies are occurring. We will be transparent with plan performance in regard to these services, and we will also be convening providers and health plans to address the issues and drive improved quality for our Medicaid recipients.”
RELATED: Jacksonville man claims transportation company failed to pick him up for dialysis