In the latest wave of scams happening in Jacksonville, JEA is warning customers of a phone scam involving utility bill payments.
JEA said that some JEA customers have called, had a text message sent to them or someone has visited them in-person requesting immediate payment for a utility bill and threatening to cut off power if payment isn't immediate.
The individual reportedly asks for the customer's credit card number during these interactions.
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JEA said that it is not making these calls. Customers who might lose their power are officially notified by their JEA bill or by a phone message left by a JEA representative. JEA said it never requests a credit card number from customers over the phone.
Payments are either made on jea.com or JEA's phone system.
Currently, no one has fallen for the scam but it is only a matter of time, JEA said.
Knowing the current status of billing accounts is the best way to avoid this scam.