Two Jacksonville Burger King employees were terminated after customers said a woman got out of line and began making food behind the counter.
Geoffrey and Marcelita Jones told Action News Jax that they were at the Burger King at 937 Dunn Avenue when a woman stepped out of the slow-moving line.
They said the woman -- who was in plain clothing -- walked behind the counter and put on a pair of gloves.
'HAVE IT YOUR WAY'? That's what a customer says happened at the Dunn Ave. @BurgerKing last night in #Jacksonville, #Florida when a woman started making her own food behind the counter. This story tonight at 5:30 on CBS 47 @ActionNewsJax @WOKVNews https://t.co/HwZSOo2Wcd— Ryan Nelson (@RyanANJax) July 18, 2018
A photo appears to show her preparing or handling food.
"She definitely, she had it her way," Geoffrey Jones said. "She didn’t even wash her hands."
The siblings told Action News Jax that employees and a woman who appeared to be the manager didn't seem to try to stop the woman.
"I said, 'No, you’re not about to fix my food. You’re not in uniform,'" Marcelita Jones said.
Action News Jax went to the Burger King on Wednesday and asked a manager why the woman was allowed behind the counter, and if any of the food she reportedly prepared was served to customers.
The unnamed manager told the reporter: "I appreciate you bringing that to my attention but please take it up with my company."
The witnesses said they believed the woman in plain clothes might have been an employee. Action News Jax asked the manager if that was the case.
“It’s apparent that we don’t know anything about it, but we will look into it, and deal with it, and investigate it,” he said.
Action News Jax called and emailed Burger King's corporate office for more information.
A spokesperson sent a statement that said in part:
“…The person in the photo was an off-duty employee who went behind the counter to prepare food. This should not have happened and as soon as the owner of this location was made aware of this incident, the franchise owner terminated the team member and manager for violating their company policies."
The witnesses said they believe more training for the employees would have been a more appropriate measure as opposed to termination.
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