Local

VyStar members experience sporadic online banking outages Friday

JACKSONVILLE, Fla. — VyStar members are once again facing online banking outages Friday.

The outage comes less than two months after online banking services were fully restored following an outage that lasted more than a month.

That outage was caused by the launch of the credit union’s new app.

Unlike that situation, the outages Friday were sporadic.

Throughout the day the app has worked, then stopped and started working again.

We first were tipped off that VyStar was experiencing issues around 11:20 a.m.

Photos sent to Action News Jax by viewers showed an error message when attempting to log in on the mobile app.

On VyStar’s website, a message informing members of an unexpected online banking outage was displayed.

A little more than an hour later, a VyStar representative informed us the issue had been resolved and users could log in once again.

But less than a half hour after that, services went down once again before coming back online a final time less than an hour later.

“VyStar Credit Union’s Online & Mobile Banking experienced brief outages on Friday, August 12. During these periods, all member information remains safe and secure. In addition to Online & Mobile Banking, members may access their accounts by visiting a VyStar ATM or branch, or by calling Magic*Touch,” said a VyStar representative in an emailed statement around 2:45 p.m.

We ran into a woman outside of a VyStar on Beach Boulevard as she was withdrawing the last bit of cash out of her account.

She told us she switched banks during the lengthy outage this summer, but even she was surprised to hear of the issues Friday.

She asked to remain anonymous but explained why she decided to switch banks.

“Just not feeling safe and secure about my money and not being able to check on it. Even when being able to be checking on it, it’s not correct. Nothing’s accurate, so I don’t feel safe with my money here,” said the woman.

As of Friday around 4 p.m., the app was up and running.


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