• Disabled veteran in Jacksonville says destroyed mailbox affecting his life

    By: Christy Turner , Action News Jax

    Updated:

    STORYUSPS denies Lake City man's claim after package delivered empty

    A Jacksonville disabled veteran said he’s been waiting weeks for the United States Postal Service to install a new community mailbox.

    The cluster mailbox in the Cypress Cove subdivision was destroyed by a hit-and-run driver in January.

    Since then, neighbors who used that mailbox have had to drive to the post office, which is about a four-mile round trip, to retrieve their mail.

    “I don't have time to go to the post office and wait for 20 to 40 minutes minimum just to pick up my mail,” Michael Wallington said.

    Wallington uses a cane for his broken back and the screws in his hips. He said standing in line takes a toll on his body.

    “It's why I only go twice or three times a week. My back hurts, my legs hurt. I get tired leaning on a cane.”

    A neighbor who didn’t want to be identified said they are growing impatient.

    “It's inconvenient, and I'm sure it's inconvenient for the people that work at the post office,” the neighbor said.

    Action News Jax reached out to USPS to find out when neighbors can expect the mailbox to be replaced.

    A spokesperson said they are looking into it provided this statement: 

    "The Postal Service strives to provide the best possible service to our valued customers. We apologize for any inconvenience that may have been experienced, due to the damaged Cluster Box Unit (CBU) in the Cypress Cove community. Local postal officials at the Atlantic Beach Post Office have taken steps to address the situation as soon as possible.  We appreciate our customers’ patience as we work to successfully resolve this situation. Customers are reminded that, if they need assistance with mailing and delivery, there are a variety of options for reaching us, including contacting their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777) or visiting our website at www.usps.com/help."

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