Jacksonville residents demand new mailboxes after waste truck hits them

JACKSONVILLE, Fla. — Residents who live on Fort Caroline Lakes Drive say a waste truck damaged their mailbox months ago, and it’s been left unrepaired ever since, forcing them to travel to pick up their mail at a local post office about a mile away — and all residents say it’s very inconvenient.

Action News Jax went to that neighborhood and spoke with residents about this.


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“The trash people knocked it over,” says Amanda Rosado.

Rosado, who lives on Fort Caroline Lakes Drive, says recently she hasn’t been able to get her mail on time.

She says a Meridian Waste company trash truck hit her neighborhood mailbox and knocked it down months ago.

“It’s a very big inconvenience,” says Rosado.

Grace Larach lives just doors down from Rosado.

She says she is dealing with the same problem. Both neighbors say they have to drive to a local post office to receive their mail.

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Larch says no one has told her when the problem will be fixed.

“There has been a claim already sent to the office, but no response yet,” says Larach.

Residents even left a message on the mailbox to the postal service saying “the sad part besides injury is the people held responsible will not be held accountable.”

We did reach out to the United States Postal Service for comment on this matter.

They sent back a statement saying:

 “The security and sanctity of the mail is of paramount importance to the U.S. Postal Service.This includes ensuring mail receptacles are secured, and in good condition at all times. Local postal management is aware of an ongoing issue regarding a damaged mail receptacle located in the Fort Caroline Lakes subdivision. The current condition of the mail receptacle does not allow for secure delivery of mail. The Postal Service always seeks to make repairs and/or replacements of CBUs as quickly as possible. If the CBU is determined to need replacement, the timeframe for completion can depend on the current supply of new boxes. In the interim, postal customers are asked to pick up their mail at the Monument Post Office, located at 10990 Fort Caroline Road, Jacksonville, FL 32225. Hours of operation: Monday through Friday, 8:30 a.m. to 5:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m. The Post Office is closed on Sunday. The Postal Service apologizes for any inconvenience that may have been experienced by our customer.”

We also reached out to Meridian Waste Management for comment — they’ve yet to respond back.

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