JACKSONVILLE, Fla — JEA says they’ve seen a significant uptick in scammers targeting JEA customers. The utility company says most commonly, scammers will identify themselves as representatives of JEA and request money to be paid in 30 minutes to avoid service disconnection. They ask for the money through a mobile payment site.
JEA says if customers are targeted by a scammer or unsure if the call, text, or email is legitimate, customers should call 904-665-6000.
Customers are encouraged to remember these tips:
- Never provide or confirm financial information or personal information to anyone who called you claiming to be a representative.
- Never purchase a prepaid card or use a mobile payment app to avoid losing service. JEA does not accept payments through cash apps.
- Customers who feel they are in physical danger should first call 911.
You can find more tips on their website.
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