DCPS says it’s working with hybrid students lacking access to technology

JACKSONVILLE, Fla. — A Jacksonville grandmother said she’s worried her grandson could fall behind in school because of a lack of access to technology.

The woman, who asked to remain anonymous for her family’s protection, said her grandson is in the 7th grade in the Duval County Public School system. Her grandson is doing the hybrid model, a mix of at-home, and in-person learning.

She said he doesn’t have a computer or laptop at home. “He’s getting marked absent every day that he’s not on the computer to do his work,” the grandmother said.

She said he’s been marked absent at least three times.

The woman said she’s called the school several times to try and get him a district-issued laptop.

“The first time I spent 3 1/2 hours on hold only to be told that there is nothing they can do,” she said, “I definitely have gotten the runaround.”

The Duval County Public School District said laptops were never guaranteed to hybrid students. DCPS said children will not be penalized for being absent on hybrid learning days as long as they tell the school about their situation.

Right now, the school district said it’s working with any student who has notified their school of a barrier to hybrid learning due to a lack of technology. DCPS is asking families to notify their school of a technology need immediately.

Ace Arena, an electronic sports venue, is stepping up to fill the technology barrier.

Owner John Sarmie said it’s important all kids have access to technology. “Our mission here of providing access to technology for those who can’t afford it or might have difficulties with obtaining the equipment for at home,” Sarmie said.

The facility has fiber internet and dozens of high-end computers where students can do their virtual classes. He said they are switching gears from gaming to education.

“Our motto is Esports, education, and events,” Sarmie said.“Now we are really trying to focus all on our educational aspects.”

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Last spring, DCPS distributed nearly 40,000 loaner laptops and hotspots to students in need. The school district said middle and high school students are still in possession of that technology this school year.

Action News Jax requested the total number of laptops and hotspots loaned to students for the 2020-2021 school year. The school district is working on the request.

Cox Media Group