JEA releases apology for delayed boil water advisory statement

JACKSONVILLE, Fla — In a statement provided by JEA, we learned that at this time the precautionary Boil Water Advisory for the Sandalwood area remains in effect, a day after JEA detected E. coli in a sample collected from wells on Saints Road, near its Oakridge Water Treatment Plant.

In the early afternoon on Friday, JEA alerted local media outlets and posted messages on its social media platforms. The utility sent notifications via text, phone and email to what they stated were all impacted customers.

JEA stated “However, JEA learned late on Friday night that messaging did not reach all customers in a timely manner. JEA leaders apologize for the delay and are working to address the issues.”

JEA also posted notices and signs at apartment complexes in the Southside area to ensure residents were aware.

JEA has clarified that testing results from Friday’s samples showed clear results today, and JEA is continuing testing. If results are clear again on Sunday, the precautionary Boil Water Advisory will be lifted for the Southside area that includes more than 19,500 JEA customers.

For reference, the area includes 16,678 residential customers and 2,905 commercial JEA customers.


JEA is working to ensure the drinking water is not contaminated in the interest of community health and safety. State regulations also require that water utilities have two consecutive days of negative samples from a laboratory.

The positive E. coli sample was detected in the water ahead of the plant’s treatment system. JEA tested for and did not find E. coli in the distribution system, the plant’s water treatment system. JEA closed the Oakridge Water Treatment Plant after confirming the results on Friday morning.

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JEA encourages residents in the impacted area to check JEA.com/bwa and local media for updates.

JEA is complying with all the state Department of Environmental Protection reporting requirements.

Also Read: JEA customers claim they never got notification of water boil advisory

Also Read: Over 19,000 in Jacksonville’s Southside under boil water advisory

See map of impacted area:

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