VyStar Credit Union opens select branches on Sunday amid online banking outage

JACKSONVILLE, Fla. — It’s day nine of the VyStar Credit Union online outage, and many customers remain upset and angry.

“We’ll just keep fingers crossed that they get it done soon,” VyStar customer Michelle Forwood said.

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The waiting continues for Vystar customers.

On Sunday, the credit union opened select branch locations to help customers with their financial needs, as the outage continues with no end in sight for people like Selecia Young-Jones.

“I’m assuming things are still coming in. I’m assuming deposits are being made, and that’s what I’m here to check about,” Young-Jones said.

Action News Jax sat down with Joel Swanson, VyStar, chief member experience officer, on Friday.

He said customers can still access their account via ATM in the meantime.

“Their debit card can work actually at ATMs nationwide as part of a network that we have through many leading retailer brands, where they’ll be able to access their account free of charge at those ATMs,” Swanson said.

However, that isn’t cutting it for some.

“I need accessibility. My daughter is at college. If she needs funds for school or needs help with that. I’m her go-to,” VyStar customer Gayle Lunardi said.

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Lunardi said she’s stopped using her card altogether.

“I don’t want to spend anything, and I don’t want to overdraw my account as well. That’s another thing: What if I don’t have enough in there?” Lunardi said.

She, along with many others are desperately looking for the light at the end of the tunnel.

“Perhaps they should have had a better system in place or a backup in place and I hope they’re learning from this,” Young-Jones said.

There is no solid time commitment from VyStar on when online banking will be back. We’re only told it won’t be weeks.