A local family says their dog was seriously injured after using a device that was supposed to keep it safe.
The PetSafe electronic collar was supposed to help keep their dog from running out of the yard, but a Clay County family said they had to rush the dog to the veterinarian.
The family wants better warning labels on the packaging.
Scout, the 8- month-old beagle, is usually pretty playful, but his owner, Joshua LeValley said he knew something was wrong when Scout started to smell funny.
“If you’ve ever smelt a really infected wound, or a really bad diaper from a newborn baby [that is what he smalled like]," LeValley said.
At first, the LeValley family thought the dog was having a reaction to a possible snake bite or was attacked by another dog.
“I thought he was really hurt. I thought I did something that hurt the dog and it messed me up for a couple of hours,” LeValley said.
Scout has been wearing the collar during the day since October and the LeValley family believes the prongs caused two holes in Scout’s neck.
LeValley took to Facebook and posted a message to PetSafe about Scout's condition. PetSafe responded back saying a dog can get sores when the receiver collar is worn too loose, too tight or worn for more than eight to 12 hours.
Action News Jax spoke with a PetSafe manager and said their product doesn’t have the power to cause a burn. The LeValley family hopes Scout’s infection clears up in 3 weeks.
“He’s a family member. He’s not just a dog,” LeValley said.
They want PetSafe to put better warning labels on their instructional manual.
We reached out to the Better Business Bureau, Florida Department of Business and Professional Regulations and they couldn't tell us about complaints surrounding PetSafe products. The Florida Attorney General's office is still looking into the products.
Cox Media Group
