Supply chain issues causes months-long delays for local dealership

JACKSONVILLE, Fla. — Steven Devore, a lake city resident says that he took his 2019 Toyota Tundra to his local Toyota dealership to have the fuel pump replaced, but each time he calls for an update, the timeframe is pushed back further.

Action News Jax’s Jimmy Marlow spoke with the owner of “everything auto” here in Jacksonville who says that if your vehicle is in need of repair, there may be extended delays that can’t be avoided.


Devore reached out to Action News Jax months ago saying he wasn’t getting clear communication on when his truck’s gas pump would be fixed, and earlier today was told that it’d be another month. Expressed his frustrations saying, “I’m not one to cry about everything, I’ve surely never done this before in my life, but I’m tired of waiting on it.”

So Jimmy then went and asked Tony Mossuto, a local auto shop owner if he is experiencing any delays in getting parts for repair who responded saying, “We’ve been waiting 3,4,5, months for ABS modules to come in but they aren’t in stock.” He added, “We need engines, we called our rebuilders, and they can’t buy all the parts to rebuild the engines, we waited 4 months for a Ford remanufactured engine.”

According to the “Association for Supply Chain Management,” the stress level of the global supply chain was moderate back in 2020 at the beginning of the pandemic, as you can see from their graph the stress level skyrocketed because of covid-19, but then the measurements change from orange to black, showing geographical issues, that’s when ports were backed up and logistics operations stalled around the world.

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Mossuto further clarified the effects of supply chain delays saying, “Everything you call on, doesn’t matter who, dealer, after-market, individual things you’ll run into where it is just not being made, not being shipped, isn’t here.”

The ASCM’s findings are not solely based on car parts, so if you are waiting for goods that are delayed, it’s likely because of the same lingering supply chain issues that arose during the covid-19 pandemic.

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