‘We expect to have good news really soon:’ VyStar CEO speaks about mobile banking outage

JACKSONVILLE, Fla. — Ten days into Vystar’s mobile banking shut down, Action News Jax’s Kristen Rary spoke with CEO Brian Wolfburg in an exclusive interview.

“We are pretty much working 24 hours a day around the clock to make sure we can bring our members the online mobile banking experience they expect,” he said.

RELATED: ‘Definitely not weeks’: VyStar leadership speaks out on day 7 of mobile banking blackout

“When can members expect to get mobile banking back?” Rary asked.

“We know we are right at the finish line, and we expect to have good news really soon,” Wolfburg said.

But, “really soon” wasn’t good enough. So Rary asked again and found out.

“We will absolutely have a means for our members to access their accounts online within the next 24 to 48 hours at the longest,” Wolfburg said.

Members should have some online access in the next 24 to 48 hours.

It’s good news for members like Breanna Shuman, who has not been able to move her money around to pay bills.

“I have to take time out of my week just to make sure I’m actually going to be able to pay rent because it’s in the right account,” Shuman said.

RELATED: VyStar Credit Union on day seven without access to online and mobile banking

Questions have been raised about Nymbus, the company VyStar used to build the new online platform.

VyStar already invested millions into the new platform and had members on its board of directors.

They say taking a leadership position in the company was actually the responsible thing to do.

“Yes, during that process we did choose that we liked what we saw and we invested in them. We have invested in other techs in the industry and it was only after that that we took a seat on the board, and that’s (our responsibility). To make sure that we monitor what occurs with our member’s money when we do an investment in an organization like that.”

Rary asked the CEO what he had to say about the users saying they may leave VyStar after this incident.

“People do have to make their choices based on what they saw happen and what they believe our future is,” he said.

VyStar will have extended branch and contact center hours on May 24 and May 25 for select branches.

Contact centers will be available from 6 a.m. to 9:30 p.m. while drive-thru hours are from 8 a.m. to 9 p.m. To learn more, visit VyStar’s website.

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