City of Jacksonville offers funding to help pay for JEA bills

City of Jacksonville offers funding to help pay for JEA bills

JACKSONVILLE, Fla. — July 6 UPDATE: All 10,000 utility relief prepaid cards have been claimed, according to JEA.

July 2 UPDATE: “Due to high customer demand at this time, visitors to may experience slow load times and logins. Please wait for your page to load, or if the page times out with an error message, refresh your browser. We apologize for the inconvenience,” JEA said in a tweet.

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The City of Jacksonville is offering funding to use as payment towards the outstanding balance you owe to JEA.

  • PLEASE NOTE: You can only apply online to receive these funds; Requests are not being accepted over the phone. JEA also said it has already notified all eligible customers, as outlined by the City of Jacksonville.
  • On June 24, 2020, the City approved $2 million in federal CARES Act funds for COVID-19 relief to assist JEA residential customers at risk of disconnection for non-payment. Funds will be made available in the form of $200 prepaid debit cards to customers who meet eligibility requirements.
  • This card must be used to pay your JEA bill.
  • Applications for the $200 debit card may be submitted online beginning Thursday, July 2 at noon.
  • To apply, you must have a account. Now is the time to go to and register and/or log in to make sure your email is up to date.
  • 10,000 debit cards available on a first-come/first-serve basis.

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How to do it:

  • Login to your account.
  • Look for the box with the City of Jacksonville seal and click the button to apply.
  • Answer several brief questions to confirm your eligibility, then click Submit.
  • You'll receive an email with a confirmation number and additional details.
  • When you receive your card, log in to your account to use the funds on your card toward the outstanding balance you owe

If after you use your debit card you still owe money toward your account, you can make an additional payment to your account or explore flexible payment options at

Please note that only recipients of this notification are eligible to apply online and this eligibility notification is nontransferable.