JEA will not disconnect electricty or water due to delinquent payments, August 1 to September 18th

Jacksonville — JEA will will not disconnect electricty or water due to delinquent payments between August, 1 and September, 18. JEA will also waive newly accrued late fees.

JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer temperatures.

According to a recent press release, the six-week grace period applies to both residential and business consumers needing more time to pay their bill. The company underscores that payments will be deferred, not waived.

”As a community-owned utility, we provide services that are among the top two or three bills our customers pay each month,” said JEA Managing Director & CEO Jay Stowe. “Summer utility bills can be particularly tough. We work every day to find ways to help our customers.”

JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history.

Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. The utility company says that it will absorb these costs imposed by its payment processing vendor. JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money.

For more information visit JEA.com/assistance .

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