Send Ben: Local woman wound up over Bulova watch

JACKSONVILLE, Fla. — A local woman tells Action News Jax Ben Becker a local Kay Jewelers would not give her the time of day when she tried to return a watch.

Janet O’Neal says she bought the $400 Bulova watch for her husband as a special gift for Christmas but wishes she could turn back time.

“[It was] resized twice,” said O’Neal in an email to Becker after it “fell off her husband’s wrist.”

Kay “refused a refund,” O’Neal continued, even though she says it was within the 30-day window to get her money back.

She didn’t have a second to spare at this point, so Becker got to work. He emailed Kay Jewelers and they acted in a split second, refunding O’Neal her money.

“[They] resolved [it] today with a full refund and apology,” O’Neal texted Becker. “Thank you for getting my money back.”

A Kay spokesperson sent Becker a statement:

“Ben, we’re pleased that our customer is satisfied with the outcome.”

If you have run out of time and patience with a retailer email: SendBen@ActionNewsJax.com

[SIGN UP: Action News Jax Daily Headlines Newsletter]

Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live.